Support

These settings are displayed in various places around the web app that reference support/assistance for your customers.

It also includes the ability to use third party support service like Google Analytics and live chat widgets.

By default,Hourfleet generates a built-in support page in the Car Share App using these details that helps provide guidance for your users, when things do not go to plan.

Note: You can also choose to link to your own external custom support page (see Navigation Configuration).

	"Support": { 
		"Guidance": "If there is an issue with a car during your booking we  recommend first contacting the owner. You can find their contact information under the owner section of your booking",
		"Social": {
			"Facebook": {
				"Url": "https://www.facebook.com/yourcompany/"
			},
			"Twitter": {
				"Url": "https://twitter.com/yourcompany"
			},
			"LinkedIn": {
				"Url": "https://www.linkedin.com/company/yourcompany"
			},
			"Instagram": {
				"Url": "https://www.instagram.com/yourcompany"
			},
			"Blog": {
				"Url": "https://yourcompany.wordpress.com"
			},
			"Other": {
				"Url": ""
			}
		},
		"Company": {
			"Name": "Your Company Limited",
			"PhoneNumber": "0800-555-1212",
			"Email": "support@yourcompany.co.nz",
			"Address": {
				"Street1": "99 Your Way",
				"Street2": "",
				"Town": "Yourville",
				"Jurisdiction": "New Zealand"
			}
		},
		"Insurer": {
			"Guidance": "To lodge a claim please contact our insurer directly. You will need to provide them with a completed insurance claim form.",
			"Name": "Acme Insurance",
			"ClaimForm": {
				"Title": "",
				"Url": "http://www.yourcompanys.com/Docs/insurance_claim_form.pdf"
			},
			"PhoneNumber": "0800-555-1212",
			"Email": "claims@acmeinsurance.co.nz"
		},
		"LiveChat": {
			"FreshDesk": {
				"ApiKey": "xxxxx",
				"Settings": "BASE64ENCODEDSTRING"
			},
			"Intercom": {
				"ApiKey": "xxxxx",
			},
		},
		"Analytics": {
			"Google" : {
				"TrackingId": "UA-XXXXX-Y"
			}
		}
	},

An example of a generated support page can be seen here:

Support Page

LiveChat Widgets

This section defines the LiveChat widgets that Hourfleet supports.

Currently, FreshDesk.com or Intercom.io.

You will need to sign-up for an account with either of these providers to integrate a char widget

You cannot configure to have LiveChat for both, chose one or the other or neither.

FreshDesk.com

Once you have signed up and selected a plan that includes LiveChat, you will need to provide your: ‘ApiKey’ and ‘Settings’, which can be obtained from the ‘Admin’ console of your Freshdesk subscription.

Intercom.io

Once you have signed up and selected a plan that includes Intercom ‘Acquire’, you need to provide your ‘ApiKey’, which can be obtained form the ‘App Settings’ console of your Intercom subscription.

Google Analytics

If you wish to track site usage using Google Analytics, you can do that by providing your ‘Tracking Id’ found in the ‘Administration -> Property Settings’ page of your Google Analytics configuration page, for your Google account.

Note: Hourfleet will include the standard javascript that Google Analytics instructs to add to every web page, configured with your ‘Tracking Id’.